Frequently Asked Questions
Learn how Mining Grid works
The method of payment is Credit or Debit Card.
If you are hosting with Mining Grid, or if you only order the device to be shipped elsewhere then yes, based on your country’s import policy.
The Mining Grid Software is electronically delivered.
The brands we currently carry are Bitmain, Avalon, and Whatsminer, with more brands to be added based on requirements.
Yes, please check the Refund Policy for more details.
Yes, it comes with a manufacture warranty.
Yes, all farms are verified.
Yes, the software subscription is essential to get access to Mining Grid services.
No, you can only host devices purchased from Mining Grid.
Yes, there is a monthly fee for hosting through Mining Grid.
The hosting fee varies and depends on your preferred hosting package from the Shop.
Yes, for hosted devices only which may include an additional cost.
We provide device sales and hosting only for licensed clients.
To begin obtaining Mining Grid Services, you must begin by selecting a software package, and subscribing to Mining Grid Software in the Shop. If you wish to purchase miners from us, that can also be done on our website.
Before Mining Grid provides you with the Services, you must complete the first month’s payment.
If you identify that any of your hosted equipment is not performing to its specifications, you must submit a support request via email only to [email protected].
Each request will be assigned a unique ticket reference number.
Yes, routine maintenance services, such as occasionally rebooting and dusting a miner are included as part of the subscription fee.
Non-routine maintenance and repair services, such as replacing the controller board on a miner or fans, are not included and may be available at an additional cost.
In its sole discretion, Mining Grid reserves the right to determine if a certain type of repair or maintenance is routine and included in the subscription fee or not. If repair or maintenance services are required for your equipment that is outside the scope of the routine services paid for through the subscription fee, you are responsible for communicating to Mining Grid your decision regarding repairing or maintaining your equipment in such context.
You are not entitled to a reduced or prorated fee should your equipment require repair by Mining Grid or a third-party repair center. You remain responsible for its full contract amount when your equipment is being repaired.
An Application-Specific Integrated Circuit (ASIC) is an integrated circuit chip designed for a specific purpose. An ASIC miner is a computerized device that uses ASICs for the sole purpose of ‘mining’ digital assets.
A mining pool is a joint group of digital asset miners who combine their computational resources over a network to strengthen the probability of finding a block or otherwise successfully mining for digital assets.
The Hash Rate or Hash Power is a unit of measurement of the computational power on a blockchain network. The Hash Rate is determined by how many guesses are made per second to decode a block. The overall Hash Rate helps determine the security and mining difficulty of a blockchain network.
Mining Difficulty is a measurement unit used in the context of digital asset mining. Difficulty indicates how difficult it is to solve a complex cryptographic puzzle. The difficulty of mining new blocks increases or decreases over time, depending on the number of miners in the network.