You are entitled to raise a refund request for a non-recurring payment for a purchased miner within two (2) days after the order completion date, in the case of card payments and bank transfers only. The refund request may be accepted within two (2) days of receipt and is subject to review and approval by Mining Grid. If Mining Grid approves the refund, it will be made only through the original payment method and may take ten (10) to forty-five (45) days to process, depending on your bank.

To initiate a refund request, please contact us at [email protected], and a dedicated support agent will assist you with your request.

Charges for mining cards, mining cores, hosting, Mining Grid Spot license subscriptions, Power Nodes, and RM Loyalty Access are collected in advance and are non-refundable. For RM Loyalty Access, the service is considered delivered once the applicable access and benefits have been successfully activated following completion of the purchase.

For downgrades or cancellation of subscriptions relating to mining cards, mining cores, device hosting, or Mining Grid Spot license subscription services, Mining Grid does not issue refunds or credits for partial months of service.

Mining Grid reserves the right to refuse or cancel a subscription to any Service purchased from Mining Grid. If Mining Grid refuses a new or renewing subscription or hosting service, you will be offered a refund on a prorated basis for the remaining unused days of the applicable subscription plan.

The above policies apply to all Services listed on www.miningrid.com unless otherwise stated in the corresponding product or service materials.

For our full terms of service please check our Terms and Conditions page.

Need help?

Contact us at [email protected] for questions related to refunds and returns.